How does a subscriber register his grievances/ complaints?

NATIONAL PENSION SYSTEM
How does a subscriber register his grievances/ complaints?

A subscriber can contact the PAO/ DTO through his DDO, for resolving his/her grievance, if against the PAO/ DTO. In case grievance pertains to other intermediaries, PAO will lodge the grievance on behalf of subscriber in CGMS. Subscriber can also raise the grievance/complaint through Call Centre using T-PIN or through CRA website using I-PIN. A subscriber can also send a duly filled G1 form to CRA for lodging a grievance or may write to Grievance Redressal Cell,PFRDA, 1st Floor, ICADR Building, Vasant Kunj Institutional Area, Ph II New Delhi 70 (Email: grc@pfrda.org.in) for taking appropriate action. Subscriber can check the status of the grievance in CRA website at https://cransdl.com/CRA/grievanceStatusLim.do.

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